Hamilton, New Zealand
Gallagher needed an online platform to interface with its enterprise resource planning (ERP) system and connect customers as well as a network of security solution installers.
Hamilton, New Zealand
Project had very short timescales as Gallagher needed to get the solution to market quickly. It had to complement the existing enterprise architecture, not duplicate it.
Leveraging tools and frameworks, a minimum viable product was developed along with a partner portal and an app for mobile devices which fully integrated with the ERP system.
A partner portal that's simple to use and allows transactions to be completed entirely online. Built for a third of the cost of other solutions explored.
What Gallagher needed
“There were really two things we wanted,” says Gallagher Group Chief Information Officer, Neville Richardson.
“We needed to be able to go to market quickly, to get something out there, test it with customers and installers and iterate based on the feedback,” explains Neville.
“We also wanted a system that complemented our existing enterprise architecture rather than duplicating aspects of it.”
With a pre-existing relationship with Intergen stretching back ten years, Neville knew exactly who to talk to. His enquiries led him to Azure App Foundry, Intergen’s app development platform that marries the cost-efficiencies, security and scale of cloud-based platforms and off-the-shelf third-party apps, with the flexibility and customisation potential of bespoke home-grown software.
With Azure App Foundry, Neville and the Gallagher team were able to leverage off Microsoft Azure tools and frameworks to quickly develop a minimum viable product (MVP) to allow it to work with a network of installers taking its security solutions to new markets.
“The great thing about Azure App Foundry is that you aren’t starting from scratch,” says Nick Hadlee, Intergen’s Practice Manager Digital, Data & AI.
“The building blocks are already there and Intergen’s DevOps and software engineering expertise can be employed to help you get a product up and running quickly.”
In Gallagher’s case, that involved developing a partners’ portal for the installers based on the SiteCore content management system (CMS) and e-commerce platform. With a digital-first approach in mind, it required an app suitable for mobile devices and full integration with Gallagher’s SAP ERP system.
For Neville, the use of Azure App Foundry proved highly effective in allowing Gallagher to open a new sales channel with a low-code solution that leveraged off the company’s existing
“In addition to using Azure App Foundry, when we needed to have those in-depth discussions around enterprise architecture, the Intergen team was there for us,” says Neville.
The combination of App Foundry and the support from Intergen’s team allowed an MVP of the portal to be built for a third of the cost of other solutions Gallagher considered.
The Flexibility of Azure App Foundry also meant that Gallagher was able to pursue its small business application as it also developed its long- term e-commerce strategy.
The result is a partner portal that is simple to use and allows transactions to be completed entirely online.
“This is a solution play, there are a few elements to that and we wanted to make purchasing security solutions as easy as buying toothpaste on Amazon,” says Neville.
The iterative aspect of development possible with Azure App Foundry also means that Gallagher is able to draw on feedback from users to change or add features and functionality. That feedback had allowed Gallagher to refine the system to better facilitate access control and video camera integration.
Using SiteCore, Gallagher was, for the first time, able to measure every aspect of the customer journey.
“We know when people aren’t signing up, we know where there’s a problem with the installer experience,” says Neville.
“The end to end view gives us those actionable insights. We can focus on what needs resolving and not sweat the other stuff.”
The next step will be to provide additional features Gallagher’s customers and installers have been asking for, to extend the portal to new geographic regions, and integrate it with the company’s overall e-commerce strategy.
Neville also sees opportunities to work with the Azure cloud-based artificial intelligence and machine learning tools to deliver more value to customers.
The end to end view gives us those actionable insights. We can focus on what needs resolving and not sweat the other stuff.
— Neville Richardson ,Gallagher Group Chief Information Officer
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