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user-friendly digital 

experience

Creation and speedy delivery of a cutting-edge battery performance monitoring website, powering an engaging, user-friendly digital experience.


Project Snapshot

ElectraNet

Location:
Adelaide, Australia

Industry:
Utilities

Project Challenges

No internal resources or capability to develop or build a portal with user-friendly data. Timescales were short. Compliance standards also had to be met.

The Solution

Established a multi-discipline, agile team. Employed collaborative design thinking approach to deliver a user-focused solution with Azure and Episerver.

Results

Highly responsive user experience, high quality data availability that's easy to understand and share. Simple and clean portal that meets industry and compliance standards.

Download case study

ElectraNet

Presenting the data was key

Electranet worked with internal procurement to award this work to Empired directly based on the existing relationship and other project work that was being completed.

Steve Sturm, Applications and Solutions Manager, Networks and IT Delivery, ElectraNet, said, “We looked at some live dashboard examples in the industry to get an idea of how to approach this project. A key challenge was that the portal needed to present information that could be equally well understood by members of the public as well as by researchers and engineers. They needed to drill down into the data to get a comprehensive view of the battery’s performance. Therefore, one of the first things the team had to do was figure out how to present the data to make it incredibly user-friendly.”

The requirements also included knowledge-sharing functionality so that people from various government agencies and industry participants interested in the project could learn from this project. Ensuring that information could be transmitted and stored securely formed part of the brief.

Steve Sturm said, “The glossy part of the project was the battery performance portal and that’s where ElectraNet needed the most help. Working alongside ElectraNet’s in-house designer they helped deliver a portal that would showcase ElectraNet as a smart, efficient, professional, cutting-edge brand.”

A short timeframe proved no obstacle

With a short timeframe to get the portal up and running, Empired and ElectraNet established a multidiscipline, agile team that could focus on everything from designing and coding the website to figuring out how to get the data from the battery’s SCADA system to display in the portal.

It also required strong project management to drive the project according to tight deadlines and bring in the right people with the right skills at the right time. Critical to the portal’s success was the collaborative design thinking approach brought to the project from the outset. This saw the project team, ElectraNet and Empired, bring design and technology together to deliver a truly user-focused solution.

The process started with stakeholder engagement from day one through a series of workshops focused on vision alignment, empathy mapping, team ideation, and creation. The aim was to understand the personas that needed to be addressed through the project, including how to make it easy and frictionless for them to use the portal effectively. It was also important to understand the high-priority user journeys and map the technology that could deliver the required services. Data needed to be delivered from the battery’s SCADA system to the portal lightning fast to support the highly-responsive user
experience required.

Stakeholders included not just the ElectraNet team, but the various participants interested in the project, e.g. ARENA, Government agencies, universities and industry participants. Each of these stakeholders wanted to see the portal as it was being built and provide input along the way to ensure the user experience and quality of the data was extremely high.

The solution Empired devised involved connecting the battery’s SCADA system to the Microsoft Azure platform and to Episerver, a content management system which sits on top of Azure. All the data comes directly from the battery to the portal and is refreshed every four seconds, delivering the real-time statistics required to all stakeholders.

The information available on the portal includes high-level performance data and users can select indicators from multiple points in the battery and drill down to get more detailed information as required. They can choose different indicator combinations to review, then compare those against other combinations or against each other over time.

Users will be able to look back up to two years to identify historical trends or events. Showing the history as well as the live panels is important for knowledge sharing purposes.

Furthermore, the portal includes a knowledge sharing tab which hosts static content that provides further information about the battery itself and the project.

By focusing on users rather than the technology, the project team could develop simple, intuitive user experience workflows that guided the user through what would otherwise have been a complex process.

Steve Sturm said, “With multiple stakeholders interested in learning about this project, it was important we provided visibility into the project and the battery’s performance.

“Simultaneously, the portal is aligned with ElectraNet’s corporate brand with clear co-branding applied while keeping the portal simple and clean, and meeting industry and
compliance standards.”

"It showcases the collaboration of work we’ve done on this project and it presents ElectraNet in a highly-professional light, which was important to the company. The user experience is first class and the information being provided ticks all of the boxes according to the funding contract.”

— Steve Sturm, Application and Solutions Manager, Networks and IT Delivery, ElectraNet

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