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SharePoint Consultant

Melbourne

Exciting opportunity to join a highly reputable accredited AZURE Expert MSP.

  • Permanent
  • Melbourne
  • SharePoint Consulting
As a SharePoint Support Consultant, you are a primary point of contact providing tier one support to clients. You are responsible for providing operational/functional support, resolution of level two incidents and requests, monitoring and ensuring service level agreement (SLA) compliance and providing expertise to ensure that we achieve our goal of being "easy to do business with.” 
  
Certifications/Accreditations/Framework experience (preferred):
• Desired structured Implementation and Operational Methodologies/Techniques, such as ITIL.
• Foundation technologies: SharePoint on-prem and SharePoint Online.
  
Your role:

SharePoint on-premises, SharePoint Online, Microsoft Teams, Power Platform, Nintex
 Development skills are desirable (PowerShell scripting, SPFx).
• Act as a trusted adviser to clients, ensuring we provide the best value solution offering.
• Identify issues and risks and escalate. 
• Provide recommendations and solutions to resolve issues and mitigate risks, help to manage client expectations.
• Create documentation, following best practice, to communicate business and solution requirements and other key information to the client. 
• Provide technical support, fault analysis and resolution, actively managing the support queue and ensuring the Service Level Agreement (SLA) is achieved. 
• Produce documentation (technical and user focused), ensuring it is both current and accurate. Produce reports as required.
• Work on client systems and infrastructure to improve productivity and efficiency and reduce downtime.
• Take ownership of your continued professional development, keeping your technical knowledge and skills up to date and ensure you are certified in the relevant technologies.
  
To register your interest in the above position please apply or call 0456 444 094 now!

Established in 1999, Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.
  
With offices in major cities across Australia and New Zealand, as well as having a Seattle-based team close to the Microsoft mothership in Redmond, we strive to be the best regional ICT Service provider of choice for our clients and partners.
  
We recognise that our people and our customers are our greatest assets, and we work to ensure that we engage in meaningful ways to provide benefit to both. We invest in local people and partnerships; our strengths are built on having a culture of innovation and thought leadership and a great team of professionals that know the local market and are confident advisors whilst being great listeners.

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