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Service Desk Engineer - L1

Perth

Empired's Platform team is looking for passionate, talented Service Desk Engineers - Level 1 to join a successful practice.

Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large-sized enterprises to tap into tomorrow’s advantage today.
Empired helps organizations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity, and achieve competitive advantage.
 
Role Overview
Empired's Platform team is looking for passionate, talented Service Desk Engineers - Level 1 to join a successful practice. You'll be working within a varied, complex role with one of Empired's valued customers, working with an accomplished team in a collaborative atmosphere. You will provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate, diagnose and resolve hardware and software faults related to end-user devices.
 
Experience:
  • Level 1 - minimum 1 year of experience providing enterprise-level technical support and customer-oriented service experience
  • Troubleshooting desktops, laptops, and tablets running a Windows OS (Win 7, 8.1 and/or 10)
  • Working with and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business)
  • Troubleshooting printers and print servers
  • Ability to work with composure and professionalism when dealing with multiple demands
Certifications/Accreditations/Framework experience (preferred)
  • ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded
To register your interest in the above position please apply now!

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