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Service Delivery Coordinator


Exciting opportunity to join a highly reputable accredited AZURE Expert MSP.

  • Perth CBD based
  • Technology Services Experience Required
  • Microsoft Azure Expert MSP Accredited Organisation
This opportunity to join the Empired Delivery Services team is based in the heart of Perth and is a permanent position.
As a Service Delivery Coordinator, you are responsible for managing excellent service performance for your allocated clients. This includes operational, financial and client relationship responsibilities.
You will also be responsible for:
  • Implementing agreed solutions for Empired customers as per contract, in conjunction with relevant stakeholders. 
  • Working with Empired's operational teams to manage service delivery to scope of contract and service level to ensure Empired and customer expectations are met as part of the strategic alignment of Empired's business objectives. 
  • Proactively identify opportunities for further expansion or improvement of services delivered to customers.
  • Identify risks to the services provided and work with either the customer or Empired Account Manager to mitigate those risks.
  • Provide effective and timely information to the managers of service delivery teams to ensure a high level of customer satisfaction is achieved. 
  • Ensure that effective communication on the services delivered is provided to customers (including month or weekly service delivery reports) with the agreed timeframes
The Person

As the Service Delivery Coordinator you will be required to have the following skills or a solid background in the following:
  • Outstanding negotiating skills with the aptitude to ensure win/win situations for all parties.
  • Proven analytical and problem-solving skills.
  • Excellent customer relationship building and management skills.
  • Demonstrate successful track record in building sustainable business relationships with customer at all levels
  • Demonstrate successful track record in change management across a multi-disciplined, matrix team structure.
  • Excellent verbal and written communication skills.
  • Effective presentation skills.
  • Demonstrate extensive knowledge of contract management issues.
  • Ability to take ownership of and manage small scale projects.
  • ITIL qualifications and/or experience of service delivery management within an ITIL framework
The Benefits

Aside from offering a great job in a great city with an awesome team, we offer ongoing support and development for your future career growth, an awesome social calendar – weekly social gatherings, team sports events, a focus on health and wellbeing, including a flexible Work from Home program,  sporting teams, discounted health insurance and much more!

To register your interest in the above position please apply or call Steve on 0456 444 094 now!

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