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Senior Functional Consultant - Dynamics 365 CRM


Join our Eastern Bus Apps practice as our newest Senior Functional Consultant in Sydney, Melbourne, Adelaide or Brisbane

  • ASX Listed
  • Fastest growing Microsoft Modern Work Partner in the APAC
  • Great culture, work-life balance and opportunities to grow
As a Senior Functional Consultant, Customer Engagement (formerly CRM) within our Business Applications team you’ll take ownership for the implementation, configuration and delivery of Dynamics 365 Customer Engagement projects to provide outstanding business solutions. You'll conduct Dynamics Solutions demos and pre-sales presentations, building those customer relationships from the get-go. You'll work in partnership with our clients, advising them how to use Dynamics to meet their business objectives within agreed timelines.
  • Facilitate workshops with a variety of users to clearly define the requirements, scope and desired outcome of the solution
  • Take ownership of consultancy, configuration engagements and solution delivery, working with peers and clients to ensure successful delivery
  • Undertake client consultancy and product configuration in line with business requirements
  • Develop solution prototypes to prove solution approach and design
  • Confidently present and articulate the business value of your proposed solution to business managers, IT, end users and executives
  • Provide quality assurance across solutions and client engagements as a value-add to the quality of solutions and deliverables
  • Work in partnership with clients, advising them how to use information technology thus enabling them to meet their business objectives, overcome problems and gain an understanding of high level technical concepts
  • Perform and lead user acceptance testing and conduct training sessions with the client to help with change management and adoption of the solution
  • Participate in pre-sales presentations and demonstrations and provide input for RFI/RFPs
Your Experience
  • Extensive commercial experience in installation, configuration and delivery of Dynamics 365 Customer Engagement (formerly CRM) solutions
  • Experience from presales to final delivery; ensuring that each solution is properly scoped, designed, implemented and tested to meet our client's business needs
  • Confidence working directly with clients, and aptitude for gaining a thorough understanding of their vision will be huge strengths
  • A hunger for knowledge with the passion to learn about the latest innovations in the industry, which you will enjoy sharing with the wider team
  • Strong presentation skills with the ability to effectively present and defend point of view
  • Excellent verbal and written communications skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
You will be passionate, highly motivated and client focused. Empired has a vibrant culture and aims to get the best out of its people, so if you like striving to new heights and working with the latest solutions then you’ll slot right in. We're renowned for our culture, workstyle that provides work-life balance and focus on diversity.
Empired is an Australian headquartered ASX listed IT professional services organisation with the breadth and depth of capability to enable mid to large sized enterprises to tap into tomorrow’s advantage today.
Empired helps organisations across Australasia and New Zealand to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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