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Process Consultant/Change Consultant/Release Consultant


This opportunity requires a mid-level Process / Change & Release Consultant you will be working within our IT Service Management (ITSM) team.

Empired is one of only two Australian owned Microsoft approved MSP partners in Australia.
Established in 1999, Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity, and achieve competitive advantage.
With offices in major cities across Australia and New Zealand, as well as having a Seattle-based team close to the Microsoft mothership in Redmond, we strive to be the best regional ICT Service provider of choice for our clients and partners. We recognise that our people and our customers are our greatest assets, and we work to ensure that we engage in meaningful ways to provide benefit to both.
We invest in local people and partnerships; our strengths are built on having a culture of innovation and thought leadership and a great team of professionals that know the local market and are confident advisors whilst being great listeners.
The opportunity
This opportunity requires a mid-level Process / Change & Release Consultant you will be working within our IT Service Management (ITSM) team. In collaboration with the ITSM Manager, you will provide capability across our customers and work with our Service Delivery Managers, Practice Managers, Delivery Team Leaders and Delivery Teams.  This opportunity will suit a person with experience in operating ITSM processes within an ITIL aligned environment.
Your Responsibilities
  • Working with internal and external customers, and 3rd party service providers you will also be responsible for:
  • Driving, developing, managing, and maintaining the ITSM processes and associated procedures and information
  • Driving the efficiency and effectiveness of the processes by actioning continuous improvement activities
  • Producing management information, including KPIs and reports, within agreed time frames
  • Participating in the cascading of the process and procedures across the clients and all levels within Empired
  • Ensuring that ITSM processes based on the ITIL framework are executed consistent with established SLAs
  • Auditing records to confirm compliance to the agreed processes and quality standards
  • Chairing and documenting ITSM meetings and provide excellent stakeholder communication
  • Collaborating with other ITSM process streams and projects
Your Experience
  • A minimum of 3 years’ Change & Release management experience
  • Need experience with application development and released management frameworks.
  • Working in a DevOps environment.
  • Working with Agile delivery methodologies
  • Experience in Service Now and Jira.
  • Proven Experience developing and maintaining ITSM processes
  • Strong written and verbal communication skills
  • A customer focus with excellent attention to detail
  • Good analytical and problem-solving skills
  • ITIL certifications are highly desirable but not essential
So, what are you waiting for? Click that Apply button Now!!

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