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Practice Manager, Digital Experience


Empired is looking for a new Practice Manager to lead the Modern Work and Digital Practice in Sydney!

The Role
As the Practice Manager, you will be a key member of the Modern Work and Digital leadership team and be responsible for the successful delivery of Digital services to our key clients. This role requires strong commercial and technical acumen, the ability to build high-performing teams, collaborate internationally, build client trust and confidence and deliver world-leading solutions to some of the largest organisations on the East Coast of Australia.
You will;
  • Oversee the delivery and quality of our solutions to clients, working closely with Practice Director, local and remote delivery teams, PMO and Client Development to ensure successful project presales, initiation, management and delivery on time, scope and budget
  • Build strong relationships with our clients as a trusted adviser and delivery executive
  • Participate in regular client and internal governance forums to ensure on-track delivery of services
  • Contribute to the creation, review and approval of client contracts
  • Contribute to presales activities in conjunction with the Client Development team
  • Oversee the day-to-day operational activities of the delivery Practice ensuring excellence in areas such as resource management, utilisation, budgeting, forecasting and process improvement to ensure delivery services and profitability are in-line with targets
  • Coach, mentor and grow the local team ensuring high levels of engagement and retention (This includes working with the various Practice Leads, and consultants)
  • Contribute to the overall practice strategy and vision alongside the Practice Director.
About you
We are looking for passionate people who are highly motivated and client focused. Empired has a vibrant culture and aims to give the best to its people.  So, if you like scaling to new heights and working with the latest Microsoft solutions then you’ll slot right in.

Have you got?
  • 7+ years' experience in a similar role
  • Confident in talking about all things Digital from requirements analysis, commerce solutions through to bespoke development
  • Experience working with complex client requirements in a fast moving environment
  • Experience in working with customers in the mining, electricity and local government is desirable
  • Experience from presales to final delivery; ensuring that each solution is appropriately scoped, designed, implemented, and tested to meet our client's business needs
Why join us?
Because it means being part of an exceptionally talented group of people that deliver leading edge advice and solutions to our clients.
We want you to love it here as much as we love having you! So, aside from offering a great job in fantastic locations with plenty of opportunities to train and progress your career we offer; health insurance, mobile phone plans covered by us, travel insurance and so much more.

What next?
Head on over to our website to really get to know us and find out more about who we are and what we get up to.
We really want to hear from you, even if it's just to ask some questions, or to have a chat in confidence.

Apply online now!
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