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Practice Lead Operations Network and Security


Practice Lead - Operations - must be experienced in leading large development teams.

Position Summary

The responsibilities of the role are to develop the practice's functional and resource capability to enable the business unit to contribute toward our organisation's directives and targets as set by the board. This is key leadership position running the Network & Security operations team within our Platforms Services Business Unit.

Key Deliverables

Has significant experience in running a large delivery teams, with a high level of understanding of the principals of both managed services and project services based service delivery and well-developed high-level Network and Security technical skills required to provide effective leadership to the team. 
  • Strong people management skills and a track record of dealing directly with clients. Excellent written and verbal communications skills and proven ability to identify early, manage and resolve issues.
  • Manage and guide the Network and Security Engineering Services teams to provide a high quality service in accordance with Service Level Agreements and within an ITIL service management structure.
  • Be escalation point for P1-P2 incidents supporting team and involving other teams to fix the issues.
  • Develop procedures and strategies around the delivery of leveraged and standardised service offerings across the Network and Security practice.
  • Provide Network and Security SME support and overall Architectural guidance for network design and solution development required to manage ongoing our client’s environments.
  • Work with the Tools and Automation team to deliver a consolidated implementation of toolsets and automation across Empired’s client base.
  • Develop team members and capabilities in line with contracted deliverables and ongoing Empired key technology partnerships.
  • Deliver services in line with contracted commercial outcomes and budget targets, inclusive of cost centre management.
  • Manage the resource utilisation
  • Manage and guide the Network and Security Practice team members to provide a high quality service in accordance with contracted scope with culture of proactive continuous service improvement, Innovation and Automation.
  • Deliver services in line with contracted commercial outcomes and budget targets, inclusive of cost centre management.
  • Select and hire appropriately qualified personnel to meet business requirements
  • Manage the performance of your practice personnel
  • Conduct practice meetings and provide appropriate management reports
  • Participate in business unit and management team meetings and initiatives

Key Experience and Certification

Expert level:
  • Cisco routing and switching
  • Cisco Wireless
  • ISE
Advanced level:
  • Checkpoint
  • Troubleshooting skill
  • FortiGate
  • Network design
  • Azure networking
  • Security best practices
Basic level:
  • Meraki
  • F5
  • Palo Alto
  • Cisco Voice
  • HP switching
  • Riverbed
Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large sized enterprises to tap into tomorrow’s advantage today.

Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.
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