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Practice Lead, Business Applications - Customer Engagement


Join our rapidly expanding Business Applications practice as our Practice Lead for the Dynamics 365 CRM Customer Engagement unit

  • Australian Headquartered and ASX Listed
  • One of the Largest Microsoft Modern Work partners in the APAC
  • Great culture, work-life balance and opportunities to grow
Position Title: Practice Lead - Business Applications, Dynamics 365 Customer Engagement

Location: Sydney, Melbourne or Brisbane

As our Practice Lead for the Microsoft Dynamics 365 CRM CE team, you will work alongside the wider Business Applications Leadership Team, responsible for the quality of solutions delivered through the Practice to Empired’s clients. This role ensures best practice development methodologies and frameworks are adhered to, and contributes to maintaining the capability of the National Practice. Your technical expertise will keep you close to the solutions being delivered and your leadership capability will ensure your teammates are learning from your experience.
  • Lead a team of internal and external (both inhouse and outsourced) Principal, Senior Consultants and Developers to deliver great outcomes for our clients
  • Manage the delivery of our solutions to clients, working closely with other Practice Leads, Managers and PMO to ensure successful project initiation, management and delivery
  • Contribute to presales activities in conjunction with the Client Development team
  • Identify and confirm Dynamics 365 solution options and assess suitability of proposed solutions to determine the impact on the business as a whole and to manage expectations
  • Work with project teams and clients to define the critical business objectives, critical success factors and obtained business value
  • Ensure technical quality across portfolio. Advise team members as the technical expert across projects, ensuring the solution is of superior quality
  • Drive operational excellence within the team, escalating any resourcing, performance or process concerns in a timely manner
  • Taking ownership and provide solution leadership to the team
Your Experience
  • You are leading a team of technical professionals today
  • Experience in architecture, configuration, and delivery of Dynamics 365 Customer Engagement solutions
  • Experience from pre-sales to final delivery; ensuring that each solution is appropriately scoped, designed, implemented, and tested to meet our client's business needs
  • Confidence working directly with internal stakeholders, clients and partners. Displaying an aptitude for gaining a thorough understanding of their vision will be a huge strength
  • A hunger for knowledge with the passion to learn about the latest innovations in the industry, which you will enjoy sharing with the wider team
  • Strong presentation skills with the ability to effectively present and point of view to a variety of audiences
  • Experience with Structured Development and Implementation Methodologies/Techniques such as Waterfall, RAD, Iterative and SCRUM
You will be passionate, highly motivated and client focused. Intergen has a vibrant culture and aims to get the best out of its people so if you like striving to new heights and working with the latest solutions then you’ll slot right in.
Empired is an Australian-owned and headquartered ASX listed digital services provider with the breadth and depth to enable mid to large sized enterprises to tap into tomorrow’s advantage today.
Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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