Practice Lead

As the Practice Lead you will lead the Modern Work Team in Western Australia, responsible for the quality of solutions delivered through the Practice to Empired’s clients. This role ensures best practice development methodologies and frameworks are adhered to and contributes to maintaining the capability of the national Practice. Your technical expertise will keep you close to the solutions being delivered and your leadership capability will ensure your teammates are learning from your experience.

Responsibilities

• Lead a team of internal and external (both inhouse and out-sourced) consultants and developers to deliver great outcomes for our clients
• Manage the delivery of our solutions to clients, working closely with other Practice Leads, Managers and PMO to ensure successful project initiation, management and delivery
• Supporting the Practice Manager in the development and delivery of the practice business plan through implementing local service offerings
• Contribute to presales activities in conjunction with the Client Development team
• Identify and confirm Microsoft  365 solution options and assess suitability of proposed solutions to determine the impact on the business as a whole and to manage expectations
• Work with project teams and clients to define the critical business objectives, critical success factors and obtained business value
• Ensure technical quality across portfolio. Advise team members as the technical expert across projects, ensuring the solution is of superior quality
• Drive operational excellence within the team, escalating any resourcing, performance or process concerns in a timely manner
• Taking ownership and provide solution leadership to the team
• Ensuring quality assurance through compliance and adherence to delivery practices & methods

Your Experience

• 8-10 years of experience in business management, IT, systems integration consulting, design
• Have, or are, leading a team of technical professionals today
• Experience in architecture, configuration, and delivery of Microsoft 365 Customer Engagement solutions
• Experience in Project Management
• Experience from pre-sales to final delivery; ensuring that each solution is appropriately scoped, designed, implemented, and tested to meet our client's business needs
• Confidence working directly with internal stakeholders, clients and partners. Displaying an aptitude for gaining a thorough understanding of their vision will be a huge strength
• A hunger for knowledge with the passion to learn about the latest innovations in the industry, which you will enjoy sharing with the wider team
• Strong presentation skills with the ability to effectively present and point of view to a variety of audiences
• Experience with Structured Development and Implementation Methodologies/Techniques such as Waterfall, RAD, Iterative and SCRUM

You will be passionate, highly motivated and client focused. Empired has a vibrant culture and aims to get the best out of its people so if you like striving to new heights and working with the latest solutions then you’ll slot right in.
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