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Dynamics 365 Senior Consultant - Customer Engagement


Work from any of the major cities in New Zealand or Australia

This role can be based in any of the major cities in New Zealand, or in Australia.

We are a global leader in partnering with companies to transform and manage their businesses by harnessing the power of technology. Recognised by Ethisphere as one of the World's Most Ethical Companies for the last ten years in a row, we are a diverse, values-driven organisation of over 325,000 team members in more than 50 countries.
Now is the time to join our Australian and New Zealand business as we rapidly expand - purposefully investing into specific technology capabilities whilst designing and driving integrated strategies and solutions across our business lines.
The Role
As a Senior Functional Consultant - Customer Engagement (formerly CRM) within our Business Applications team you’ll take ownership for the implementation, configuration, and delivery of Dynamics 365 Customer Engagement projects to provide outstanding business solutions. You'll conduct Dynamics Solutions demos and pre-sales presentations, building customer relationships from the get-go. You'll work in partnership with our clients, advising them how to use Dynamics to meet their business objectives within agreed timelines.  You will be alongside our customers through the project delivery process ensuring success!   
  • Facilitate workshops with a variety of users to clearly define the requirements, scope and desired outcome of the solution
  • Take ownership of consultancy, configuration engagements and solution delivery, working with peers and clients to ensure successful delivery
  • Perform and lead user acceptance testing and conduct training sessions with the client to help with change management and adoption of the solution
  • Participate in pre-sales presentations and demonstrations and provide input for RFI/RFPs
Your Experience
  • Extensive commercial experience in installation, configuration and delivery of Dynamics 365 Customer Engagement (formerly CRM) solutions and the Power Platform
  • Experience from presales to final delivery; ensuring that each solution is properly scoped, designed, implemented and tested to meet our client's business needs
At Capgemini, we help you get the future you want not only in your career but for your life, and your wider community. Here’s how:
  • Benefit from learning for life – we offer a huge variety of in-person and digital learning courses, partnering with leading providers like Pluralsight, Harvard Managementor, Harvard Spark and Coursera, offering external certifications and opportunities to grow your resume.
  • Have flexibility to work your way - we aim to build an environment where everyone can enjoy a positive work-life balance. We champion remote working – though you’ll like want to check out our beautiful offices - and are in the process of making ‘truly flexible’ working arrangements the day-to-day reality for our people.
  • Contribute to society - We offer opportunities to use your skills to help society address the impact of the digital and automation revolution. Our CSR program provides opportunities to give back to not for profit and social enterprise organisations that are aligned to our values. We also help our clients transform towards more sustainable business models, and we are committed to becoming a netzero business by 2030

  • Our comprehensive benefits program includes EAP and access to a medical network, financial assistance for relevant tertiary education, study leave, salary continuance insurance and an extensive discount and rewards program.
For more on life at Capgemini and to hear from our own people, visit:
  • We are committed to equal opportunities for all – we work to recruit and retain a talented and diverse workforce. We strongly encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.
For more information, contact me directly on 02108681758, email your cv through to, or hit apply!
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