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Dynamics 365 Functional Consultant - Customer Engagement

Adelaide

Looking for a Microsoft Dynamics 365 CRM/CE solution driven Power Platform Functional Consultant who thrives on challenges.

  • Great culture and work-life balance
  • Large projects, vibrant team and opportunities to learn & grow
Role

As a Dynamics 365 Functional Consultant - Customer Engagement (formerly CRM) within our Business Applications team, you’ll take ownership for the implementation, configuration and delivery of projects to provide outstanding business solutions. You’ll conduct workshops to define requirements, design solutions and implement them working closely with customers to achieve the best outcome to agreed timelines and objectives.  


Responsibilities
  • Facilitate workshops 
  • Take ownership of consultancy, configuration engagements and solution delivery
  • Develop solution prototypes to prove solution approach and design
  • Confidently present and articulate the business value of your proposed solution to business managers, IT, end users and executives
  • Perform and lead user acceptance testing and conduct training sessions 
  • Participate in pre-sales presentations and demonstrations and provide input for RFI/RFPs

Your Experience

  • 3 - 5+ years of commercial experience in installation, configuration and delivery of Dynamics 365 Customer Engagement (formerly D365 CRM) solutions
  • Experience in ensuring that each solution is properly scoped, designed, implemented and tested to meet our client's business needs
  • Strong presentation skills with the ability to effectively present and defend point of view
  • Excellent verbal and written communications skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
You will be passionate, highly motivated and client focused. Empired has a vibrant culture and aims to get the best out of its people, so if you like striving to new heights and working with the latest solutions then you’ll slot right in.

  
Empired helps organizations across Australasia and New Zealand to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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