Our Blog



Dynamics 365 Customer Engagement Storage Changes

Microsoft has released its new storage model as part of the April 2019 release notes. For new customers, this means that tenant storage will be split into three storage capacities across instances and shared across the tenant.

This offers greater flexibility in storage management and enables organisations to scale data volume and data types providing dedicated storage capacity to manage log files, attachments and transactional records.

Dynamics 365 Customer Engagement Storage Changes

For new Dynamics 365 subscriptions activated after 1 April 2019:

  • Default tenant wide storage capacity: currently 10GB, replaced by 3 elements to cover storage in Common Data Service for Apps.
    • Database Capacity: 10GB
    • File Capacity: 20GB
    • Log Capacity: 2GB
  • Accrued entitlements: previously 5GB per 20 full licences, now split per add-on capacity per full user, team member licences do not count towards entitlement.
    • Database Capacity: @250MB per user
    • File Capacity: @2GB per user
    • Log Capacity: no accrued entitlements
  • Additional capacity and instances: previously entitlements have enabled customers to deploy a single production and one non-production environment for each subscription with the option to add more at an additional cost per instance. With the new model, admins are able to purchase additional add-on capacities for each of the above storage capacities in 1GB increments, and you are able to spin up as many production and non-production instances in the tenant as needed, provided you have at least 1GB of available database storage capacity per instance.
  • Managing storage usage: Reports will be made available in Power Platform Admin Centre providing a view of current storage capacity entitlement. Detailed reports will be available for allocations and usage across Database, Files and Log Capacities. Admins will receive banner notifications in admin centre and email notifications if storage limits are approached or exceeded.

For existing customers, the new cloud storage model changes will affect existing customer licence term renewals between 1 April and 31 December 2019. Renewals between these dates can choose the same terms or renew on the new model by purchasing add-on capacity licences. These new add-on capacity licences can only be purchased when existing licence term ends. Once transitioned to the new model, then the new default and user entitlements above will apply.

Previously the default tenant wide storage capacity covered files, logs, and records with an entitlement of 10GB across the tenant, with partners steering customers away from storing files in your Dynamics 365 Customer Engagement (CRM) instance (Dynamics 365 for Sales, Customer Service, Field Service, Project Service and Marketing). The new model relieves this architecture decision by allowing more flexibility and entitlements for file storage.

This change brings welcome flexibility, but for some existing customers the change may result in an uplift in storage costs. This is most likely to be the case where customers have an integrated CRM instance that provides a "single view of the customer" – and stores large volumes of transactional data accordingly. As Microsoft’s Cloud offerings evolve and organisations look to a cloud first technology approach, architecture decisions should reflect the maturing of this model and look at alternative data strategies such as Azure, Power BI and Data Insights to provide this view.

Scenario 1: 56 Full Users

A Dynamics 365 subscription with 23 x Sales Enterprise and 28 x Customer Service Enterprise and 5 x Customer Engagement Plan user licences would receive the following entitlements with three non-production instances:

In scenario 1 the licence model change would result in a 204% increase in storage cost from the old storage model due to their current usage over and above the new entitlement, regardless of there being no cost associated to the additional production and non-production instances in the new model.

Scenario 2: 20 Full Users

A Dynamics 365 subscription with 10 x Sales Enterprise and 5 x Customer Service Enterprise and 5 x Customer Engagement Plan user licences would receive the following entitlements with two non-production instances:

In scenario 2 the licence model change would result in a 100% decrease in storage cost due to the new entitlements and the additional instances no longer having a cost associated to them but requiring 1GB of available storage.

So, what are the options for customers to reduce their storage footprint?

This change will start impacting customers now, should they choose to purchase the new add-ons. For those that choose to renew on the existing terms this change will come into effect over the next year. Contact your Service Delivery Manager or Client Director and we can work with you to understand how the new model might affect your organisation and your deployment, in terms of future licence costs and options to reduce your storage footprint, data archiving and retention policies.

Posted by: Tamara Haskins, Solutions Specialist | 14 May 2019

Tags: Microsoft Dynamics, Dynamics 365 Customer Engagement

Top Rated Posts

Blog archive

Stay up to date with all insights from the Empired blog