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12

Mar

New usability experiences in the 2020 Release Wave 1 for Dynamics 365 Sales and Customer Service

With the 2020 Release Wave 1 for Microsoft Dynamics 365 on our doorsteps ( see previous blog post ), we find ourselves blown away by the number of cool new features in this version, across business applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.  Here are a few of my top picks from the enhancements coming to Dynamics 365 Sales and Dynamics 365 Customer Service, which I think will make a Dynamics 365 user’s life easier in their day to day activities. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  12 March 2020

Microsoft Dynamics, Dynamics 365, UI, UX, Dynamics 365 Customer Engagement, User Experience, User Interface


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02

Dec

Get fancy with a Bot – Microsoft Dynamics 365 Virtual Agent explained

Would you like to empower your team to deliver better service and boost your customer satisfaction? If the answer is yes, we have some good news for you. You can now easily create powerful bots using a guided, no-code graphical interface. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  02 December 2019

#CXreimagine, Bot Framework


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24

Oct

Understanding licence-driven development in a cloud world

We have recently been involved in Dynamics 365 Customer Engagement implementations where licensing has been key in design decisions and here are some insights for these kind of projects. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  24 October 2019

Dynamics 365, Dynamics 365 Customer Engagement, LDD, Licence Driven Development


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13

Sep

Helping you move to Microsoft Dynamics 365 Unified Interface

Microsoft has recently announced that they are deprecating the “Classic Interface” used in the web client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. How does this decision affect you and your users? ... read full post

Posted by:  Monica Chopra , Senior Consultant |  13 September 2019

Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Project Service, Dynamics 365 Sales


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