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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, Customer Relationship Management, Digital Transformation, AI, customer experience, Artificial Intelligence, #CXreimagine


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27

Apr

Five ways data will change your business in 2018

Whether you’re a sole trader, a mid-size business or a global enterprise, data is playing an ever increasing role in the way in which you run your business and interact with your customers. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  27 April 2018

Data Analytics, Data Insights, Customer and Member Analytics, Business Insights


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