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Realise Continuous Next with Empired’s Continuous Service Evolution

The keynote at this year’s Gartner Symposium introduced Gartner’s next market-forming strategy, Continuous Next. I took a great deal of interest in both the concepts expressed within Continuous Next and the outcomes such a strategy enables.

Gartner Continuous Next

As a continuation of Gartner’s previously released strategies such as Bimodal IT, Continuous Next seeks to help businesses maintain momentum in their digital transformation. The goal of Continuous Next is to enable a business to be ready for “What’s next?” and to pursue dynamism in their adoption of change.

Gartner described how businesses can embrace Continuous Next from a couple of different angles. What resonated with me, at least with regards to the topic of this blog, is the thought of treating the services we provide to our business users or customers as products rather than discrete projects with distinct build and operational phases. Such a mindset should ensure that we continue to validate the effectiveness and usage of the products we deliver to our business users. I believe this goes further than a conventional DevOps or CI/CD approach, if for no other reason than Gartner implore all business adopt this approach, not just software companies.

Over the typical 3-5 year lifecycle of an application or service there will be numerous external and internal forces that determine its success. Externally, our customers’ demands change and force us to respond and our competitors offering is pivoting to respond in kind. Internally, emergent design and changing requirements can pose a challenge to the integrity of the original solution. 

 

Continuous changes

By treating these applications, platforms or services that we deliver to our business users or customers as products we acknowledge that a business-level metric of success, rather than conventional technical metrics, needs to be measured. It drives a need for us to continuously take the pulse of the business, understand emergent design or changed requirements and have a delivery model in place that can make small, continuous changes. This allows the service we’re providing to be course-corrected and be always relevant and always valued by our business users.

Digital product management is core to Empired’s approach to being your modern IT services partner. To succeed in today’s digital world, we need to continually measure and evolve our technology solutions to continue to deliver a great end user experience and meet our business objectives. To succeed in today’s platform-centric world, where development, enhancement, and operational contexts coexist, we need to operate differently. Our Continuous Service Evolution service delivery model is how Empired delivers an always valued, always relevant service that helps our customers prepare for “What’s next?

Far beyond a managed service, our Continuous Service Evolution model is one that has progressed not only with market expectations of what a modern services provider should deliver but also with the changing focus of the business. As organisations transform towards platforms and services, rather than traditional bespoke infrastructure and application stacks their focus shifts.

Increasingly the consumption of as a service platforms has become the norm and once consuming there is no ability to ‘opt out’ of the platform’s feature roadmap. Rather, you need the means to review the roadmap and understand what it means to you, translate it to your context and then execute your adoption or adaption. Similarly you need a means to rapidly respond to internal demands and external pressures over the lifecycle to course correct your application or service. Adoption of a cloud platform, and the value you derive from it, is not a single project but the start of a continual adoption cycle and our usage needs to be continuously validated for effectiveness.

Continuous Service Evolution is a service mind-set and recognises that IT platforms are not static and neither should the service model that enable and assures them.

Continuous Service Evolution

Continuous Service Evolution is built upon a bimodal delivery model because it allows us to effectively manage your portfolio from both perspectives. One perspective that demands systems be reliable, available and resilient whilst the other demands rapid and agile thinking to quickly realise benefits.  Continuous Service Evolution maintains the core of your capability whilst enabling you to respond to “What’s Next?”

Posted by: Andrew Burke, Chief Technology Officer, Lifecycle Services | 08 November 2018

Tags: Cloud Platform, Digital Transformation, Continuous Service, Gartner


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