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15

Aug

The value of storytelling

Last night I had the pleasure of listening to a presentation by Microsoft’s Miri Rodriguez on storytelling. As some of you will know I am a big believer in sharing knowledge and experience, so it was interesting to hear how Microsoft are using this in their business. For those of you who couldn’t attend, here are my takeaways. ... read full post

Posted by:  Paula Smith , Practice Manager, Cloud Solutions |  15 August 2018

customer experience, Storytelling, #CXreimagine


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14

Aug

Making your AI business case too big to fail (Part 2)

In part one we talked about your bot preparation; where it will live, what its capabilities will be and choosing a platform to build it on – now let’s design it. The main thing you’re designing is the conversation. These fundamentals will give your bot a good start in life but remember, to grow it needs to constantly learn and evolve. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  14 August 2018

AI, bot, customer experience, #CXreimagine


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14

Aug

Making your AI business case too big to fail (Part 1)

You’ve bribed the boss, sweet-talked the CFO and whipped the tech-heads into a frenzy. Congratulations! You got your AI project off the ground. Now what do you do? ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  14 August 2018

AI, bot, customer experience, #CXreimagine


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08

Aug

Dynamics 365 CRM: what you need to know about the impending automatic upgrade

Microsoft has modernised the way it updates Dynamics 365 and part of that includes ensuring every customer is upgraded within a certain timeframe. It’s important to take control over the upgrade date so you can sequence the process according to your business requirements. ... read full post

Posted by:  Rowan Miller , Practice Lead Solutions and Architecture, Dynamics Solutions |  08 August 2018

Microsoft Dynamics 365


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08

Aug

FST Government Victoria - our take

At the end of July I attended the FST Government event, in Melbourne and co-hosted the Empired roundtable with Mark Clifford, from Sustainability Victoria. Our topic was "The Modern Workplace - reality or dream?" which brought about a discussion on people, process and technology, exploring the reasons for the inevitable gap between our AI, blockchain and bot-driven workplace aspirations, and the reality on the ground at most government agencies. ... read full post

Posted by:  Doug Baxter , Solution Specialist |  08 August 2018

Digital Transformation, Business Transformation, FST, Government


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18

Jul

How automation can make it easier to comply with privacy legislation

New privacy legislation around the world puts increasing pressure on organisations not just to keep personal information safe but also to be able to provide an individual’s information on request. These requests can create a significant time and cost burden for organisations that aren’t fully prepared for them. ... read full post

Posted by:  Doug Baxter , Solution Specialist |  18 July 2018

Privacy, Security, GDPR, NDB, Privacy legislation, Privacy and compliance


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17

Jul

SharePoint: XML is dead – long live JSON

While I loved the power of XSLT, I was never really a big fan of XML. Yes, I used it when I had to but it always seemed like a lot of effort to get anywhere – and don’t get me started on the “fun” I have had parsing poorly formatted XML. ... read full post

Posted by:  Dave Paylor , Team Leader, Portals & Productivity Solutions Office365 |  17 July 2018

SharePoint, Digital Workplace


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16

Jul

Why having a clear, easy-to-follow process is crucial for complying with privacy legislation

New and old privacy legislation around the world has Australian organisations reviewing their processes to ensure they can comply with all the different aspects of such legislation. One of the key challenges of these legislative requirements is complying with information access requests. ... read full post

Posted by:  Doug Baxter , Solution Specialist |  16 July 2018

Privacy, Security, GDPR, NDB, Privacy legislation, Privacy and compliance


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13

Jul

Unboxing Telstra Calling for Office 365

Today, with great pleasure, I am able to share the news that the wait is over: Telstra has announced the General Availability of Telstra Calling for Office 365 (TCO365). ... read full post

Posted by:  Lakmal Galappaththi , Practice Lead |  13 July 2018

VOIP, Collaboration, Microsoft Office 365, Microsoft Teams, Telstra Calling for Office 365, Unified Communication


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12

Jul

How adequate training and reinforcement can help you comply with privacy legislation

In Australia, the Privacy Act 1988 and, specifically, the Notifiable Data Breaches (NDB) scheme being part of that legislation, has organisations working to keep personal data secure. Europe has also introduced its General Data Protection Regulation (GDPR), which affects businesses anywhere in the world that interact with European citizens.  ... read full post

Posted by:  Doug Baxter , Solution Specialist |  12 July 2018

Privacy, Security, GDPR, NDB, Privacy legislation, Privacy and compliance


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10

Jul

Privacy legislation compliance: key challenges and how to overcome them

Most people aren’t completely aware of just how much of their personal information is gathered and stored by organisations they may never have heard of or may have quickly forgotten about.  ... read full post

Posted by:  Doug Baxter , Solution Specialist |  10 July 2018

Privacy, Security, GDPR, NDB, Privacy legislation, Privacy and compliance


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04

Jul

Schrödinger's Cake — how to have your cake and eat it with Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central has a very long name. It is the latest moniker of a product that has had many, including "Navigator", "IBM-Navigator", "Navision", "Avista", "Navision Financials", "Navision Solutions", "Navision Attain", "Microsoft Business Solutions–Navision Edition", and "Microsoft Dynamics NAV". ... read full post

Posted by:  David Roys , Technical Lead |  04 July 2018

Microsoft Dynamics 365, Business Central


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03

Jul

You don't need a bot!

AI and bots are two of the hottest buzzwords in tech at the moment. It seems like every week you meet someone with a great story about how AI transformed their business and they’re completely disrupting the market. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  03 July 2018

AI, bot, customer experience, #CXreimagine


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02

Jul

The party may be over for PageUp, but how long will the hangover last?

I recently received an email from a major corporate organisation, advising me that my personal data may have been breached. Not by them, and not by me. That organisation used the services of Melbourne-based PageUp People to manage its recruitment processes.  ... read full post

Posted by:  Doug Baxter , Solution Specialist |  02 July 2018

Privacy, Security, GDPR, NDB, Privacy legislation, Privacy and compliance


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02

Jul

Microsoft Dynamics 365 Business Central launched: the future is bright for Dynamics NAV (ERP)

Microsoft Dynamics NAV 2018 (NAV) has been a solid and consistent performer for businesses throughout Australia who have needed to transform and improve their Finance, Supply Chain and Manufacturing capabilities. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions, Intergen (NZ) |  02 July 2018

ERP, Microsoft Dynamics NAV, Enterprise Rsource Planning, Microsoft Dynamics 365


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