Our Blog

30

Apr

Life After COVID – three key focus areas for Data & AI leaders to consider moving forward

The COVID-19 pandemic has had a major disruption and an impact to most things we know; our daily lives, food shortages, uncertainty in global financial system, loss of productivity across all sectors, shutdowns and isolation, major strain on health system and infrastructure, and saddest of all – loss of lives. We live in an environment that is unsettling and uncertain. As we continue to stay current and up-to-date through monitoring social media, news channels, and chats via mobile interactions, we rely on data to stay up-to-date: information we consume and information we produce. ... read full post

Posted by:  Leo Kozhushnik , Data & AI Lead Strategist |  30 April 2020

Data Analytics, Data Insights, Dynamics 365, Customer insights, #datareimagine, COVID-19, #ReimagineWork


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29

Apr

Discovering opportunity in the difficulty: Using data to uncover opportunities for innovation with Power BI

As the dark cloud of COVID-19 looks sure to loom over business activity for a long while yet, there is one silver lining that should give hope to every organisation – times of crisis breeds innovation. South Sydney microbrewery, One Drop, provides the perfect example – these guys represent the mindset needed to discover and capitalise on opportunity in our current difficulty. ... read full post

Posted by:  Travis Barker ,  General Manager Market Development, Data & AI |  29 April 2020

Data Analytics, Data Insights, Dynamics 365, Customer insights, #datareimagine, COVID-19, #ReimagineWork


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15

Apr

Customer Insights: now is the time to get personal

Last month we published an article introducing Dynamics 365 Customer Insights, Microsoft’s comprehensive, out-of-the-box, scalable,  360-degree customer solution built on the Azure data platform. Well, the world couldn’t look more different in the space of barely a month since that article was posted. Customer mobility is now severely restricted, trade is almost entirely online and limited to essential items only, and supply chains are straining under the pressure of unprecedented disruption. ... read full post

Posted by:  Travis Barker ,  General Manager Market Development, Data & AI |  15 April 2020

Data Analytics, Data Insights, Dynamics 365, Customer insights, #CXreimagine, #datareimagine, COVID-19, #ReimagineWork


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14

Apr

Working remotely: the human view

I consider myself incredibly lucky that I can work remotely and I guess I have taken it a little for granted. In these incredibly challenging times we need to look after each other and make sure that we remain connected; not just technically but emotionally. I've captured a few considerations for those of you leading teams and a few of my tips as someone who has worked from home for many years. ... read full post

Posted by:  Paula Smith , Practice Manager, Modern Workplace  |  14 April 2020

Contingency Plan, Continuity Plan, COVID-19, Emergency Response, Remote work, Windows Virtual Desktop, #ReimagineWork


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08

Apr

Using Zoom? You've bought some time, use it wisely

As this blog is about using time wisely, I think I can safely skip the now-obligatory introductory paragraph about unprecedented situations. If you’re a business that cares about security or has regulatory privacy obligations (are we all still here?), this message is for you: using Zoom has bought you some time, but do not stop there . ... read full post

Posted by:  Doug Baxter , Solution Specialist |  08 April 2020

Office 365, Security, Collaboration, Microsoft Teams, Contingency Plan, Continuity Plan, COVID-19, Emergency Response, Remote work, #ReimagineWork


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02

Apr

Securing the newly remote workforce

I was speaking with the team the other day about the rapidly changing environment that we are in. We discussed what we were doing to get customers enabled for remote working and certainly Microsoft Azure Windows Virtual Desktop and Microsoft Teams are part of this. However, we quickly turned to the topic of security. ... read full post

Posted by:  Darren Christophersen , General Manager Modern Workplace, Digital, Data & AI |  02 April 2020

Contingency Plan, Continuity Plan, COVID-19, Emergency Response, Remote work, Windows Virtual Desktop, #ReimagineWork


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01

Apr

Teams rapid enablement: moving to a single source of truth

In my previous blog on " Things you can do right now to enable remote working ", I mentioned the importance of having a single source of truth, enabling business process and managing change. In this blog, I'll explore each of these in a bit more detail, explain how these are related to business problems you may be experiencing today and offer some ideas as to what you could do to about them. ... read full post

Posted by:  Doug Baxter , Solution Specialist |  01 April 2020

Office 365, Collaboration, Microsoft Teams, Contingency Plan, Continuity Plan, COVID-19, Emergency Response, Remote work, #ReimagineWork


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23

Mar

Public Sector Innovation: My journey through Lightning Lab Govtech

In March 2019, I joined a pool of nearly one hundred participants, mentors, challenge authors and innovation experts in being a part of Smart Seeds Wellington 2019, ready to tackle some significant challenges facing Wellington. ... read full post

Posted by:  Adam Fenemore , Associate Developer, Intergen |  23 March 2020

Government, Smart Seeds


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23

Mar

Customer Insights: competitive intelligence at your fingertips

Even as organisations continue to collect increasing amounts of data about their customers, gaining a true understanding of the customer can be harder than it seems.  ... read full post

Posted by:  Travis Barker ,  General Manager Market Development, Data & AI |  23 March 2020

Data Analytics, Data Insights, Dynamics 365, Customer insights, #datareimagine


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19

Mar

Things you can do right now to enable remote working

The impact of COVID-19 is causing many organisations to consider how to work remotely. In this blog, we offer advice and practical, rapid assistance to help enable your organisation to maintain business continuity, productivity and connectivity, wherever you and your teams may be. ... read full post

Posted by:  Doug Baxter , Solution Specialist |  19 March 2020

Office 365, Contingency Plan, Continuity Plan, COVID-19, Emergency Response, Remote work, #ReimagineWork


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16

Mar

Episerver Ascend APAC 2020

Empired and its New Zealand-based subsidiary Intergen had a very exciting week at Episerver Ascend APAC 2020. The cherry on the cake was, of course, winning Episerver Partner of the Year award for the APAC region. We are so grateful to our customers who have allowed us to transform their digital experiences, and to Episerver for their share in our very successful partnership. ... read full post

Posted by:  Mariza Löb , Practice Lead, Digital, Data & AI, Intergen |  16 March 2020

#CXreimagine, Episerver


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16

Mar

Empired and Intergen Graduates 2020

The first “proper” week of the new year at Empired and Intergen is always grad camp week - my favourite week of the year. ... read full post

Posted by:  Kate Phillips , Practice Manager, Digital, Data & AI (Intergen Central & US) |  16 March 2020

Grads, Graduate Recruitment, Graduates


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13

Mar

Remote work with Azure Windows Virtual Desktop as part of your COVID-19 response plan

Because of the current COVID-19 pandemic, many of us have been considering how we could respond to a worst-case scenario where a team member is diagnosed with the virus, or company and government decisions result in a significant number of people unable to attend office. How can your organisation be prepared for these events? ... read full post

Posted by:  Darren Christophersen , General Manager Modern Workplace, Digital, Data & AI |  13 March 2020

Contingency Plan, Continuity Plan, COVID-19, Emergency Response, Remote work, Windows Virtual Desktop, #ReimagineWork


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12

Mar

New usability experiences in the 2020 Release Wave 1 for Dynamics 365 Sales and Customer Service

With the 2020 Release Wave 1 for Microsoft Dynamics 365 on our doorsteps ( see previous blog post ), we find ourselves blown away by the number of cool new features in this version, across business applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.  Here are a few of my top picks from the enhancements coming to Dynamics 365 Sales and Dynamics 365 Customer Service, which I think will make a Dynamics 365 user’s life easier in their day to day activities. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  12 March 2020

Microsoft Dynamics, Dynamics 365, UI, UX, Dynamics 365 Customer Engagement, User Experience, User Interface


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09

Mar

Team Member Enforcement for Dynamics 365 Customer Engagement First-Party Business Applications

Here are some insights into critical licensing changes that Microsoft has announced with its 2020 Release Wave 1 for Microsoft Dynamics 365 and how this might impact how you use this business application. ... read full post

Posted by:  Tamara Haskins , Solutions Specialist |  09 March 2020

Microsoft Dynamics, Dynamics 365, Dynamics 365 Customer Engagement, Licensing


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