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27

Mar

Microsoft Teams turns Office 365 inside out

News around Microsoft Teams is flying thick and fast these days, underlining Microsoft’s emphasis and intent on making Teams the primary user experience for pretty much all of Office 365.  ... read full post

Posted by:  Doug Baxter , Solution Specialist |  27 March 2019

Collaboration, Microsoft Teams, Teamwork


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27

Mar

Lessons in digital transformation from the front line: a Q&A with First Gas

We had the privilege of spending time with First Gas recently on two fronts. Firstly, we got the chance to sit down with Gerard Brown, Solutions Manager and Huw Griffiths, Information Services Manager from First Gas and ask them to talk us through their digital transformation journey. Secondly, we got to take the show on the road and talk to the audience at DX2019 about enabling your business to be successful in today’s fast paced world of technology.  ... read full post

Posted by:  Gerard Brown , Solutions Manager, First Gas (Guest Contributor) |  27 March 2019

Digital Transformation, customer experience, #CXreimagine


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26

Mar

Highlights from the Perth Web Accessibility Camp 2019

The Perth Web Accessibility camp was held on February 12 at VisAbility . With over 100 in attendance, it's a great chance to learn and better understand how disabled people engage with the web and apps, and catch up with other accessibility champions. ... read full post

Posted by:  Michael Bollig , Senior consultant, Digital and Experience Design |  26 March 2019

Accessibility, Design, Inclusive Design, UI, UX


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25

Mar

Customer experience and advocacy: themes from DX2019

DX2019 is New Zealand’s premier digital summit held in Auckland, exploring the trends, challenges and customer experiences driving digital transformation. The sold-out conference attracts a diverse and senior audience drawn by the fantastic line up of speakers. Richard Brown, Intergen's Head of Digital and Experience Design, shares his key takeaways from the day. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design, Intergen |  25 March 2019

Digital Transformation, customer experience, #CXreimagine


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25

Mar

Digital transformation enablement: why strategy needs to lead the conversation

Why strategy needs to lead the conversation about digital experience and transformation and why you’d better join in as marketer and information technology decision maker. Claudia Rondon recently joined Empired’s Digital Experience team as a strategist. Bringing her enthusiasm about creativity and innovation and her 15 years’ experience across multiple industry clients, she shares her thoughts in the Q&A below. ... read full post

Posted by:  Claudia Rondon , Strategist, Digital & Experience Design |  25 March 2019

Digital Transformation, customer experience, #CXreimagine


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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, Customer Relationship Management, Digital Transformation, AI, customer experience, Artificial Intelligence, #CXreimagine


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04

Mar

Key considerations for people central to customer experience transformation

By 2020, customer experience will overtake price and product as the key brand differentiator . The increased focus on customer experience is naturally bringing marketing-specific technologies to the fore. Businesses can’t deliver a good customer experience, let alone an outstanding one, without the right technologies in place. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  04 March 2019

Digital Transformation, customer experience, #CXreimagine


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27

Feb

Key considerations for organisations looking to transform customer experience

As organisations begin to understand the crucial importance of delivering exceptional customer experiences, it becomes essential to understand exactly how the business can transform the customer experience in a realistic, measurable, and timely way.  ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design, Intergen |  27 February 2019

Digital Transformation, customer experience, #CXreimagine


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26

Feb

Taking the opportunity to reimagine what’s possible, putting the customer at the heart of everything

Over the coming weeks and months, we’ll be focusing here on the topic of experience transformation. How do we transform the experiences we create – for our customers, users, citizens and the people within our organisations? And what role does technology play in helping us to reimagine the transformation opportunity in front of us all?  ... read full post

Posted by:  Simon Bright , Chief Operating Officer, Empired |  26 February 2019

Digital Transformation, customer experience, #CXreimagine


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26

Feb

Key trends for experience transformation

Smart businesses are redefining their customer experience (CX) from transactional to transformational. Doing so depends on smart, effective use of emerging technologies. As a result, technology and marketing are becoming inextricably entwined. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  26 February 2019

Digital Transformation, customer experience, #CXreimagine


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08

Feb

New Microsoft Security and Compliance offerings

Security and compliance within organisations are getting more and more attention based on the increase of cyberattacks. Coupled with this, data privacy regulations such as General Data Protection Regulation (GDPR) is also something that cannot be under estimated. ... read full post

Posted by:  Dirk Prinsloo , Principal Consultant CD&I |  08 February 2019

Office 365, Security, Compliance, SaaS


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07

Feb

Microsoft HoloLens and field service

As the new team of four fresh-faced graduates in Empired’s Adelaide office, we were tasked early with coming up with an efficient and viable use for the Microsoft HoloLens device, one that Empired team could potentially bring to clients. ... read full post

Posted by:  Bethany Kamitakahara , Graduate Project Coordinator |  07 February 2019

HoloLens, Microsoft HoloLens


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17

Dec

Evolution of Post-box (Dynamics 365 Business Central in Outlook)

The idea of transactions based on physically posted letters/invoices is not new (in fact it was quite usual a couple of centuries ago). We seem to have come full circle following the spiral of history. What really is new is the ability to use your mailbox as a primary place to post financial and operational ledger entries for ERP.  ... read full post

Posted by:  Andrew Sknar , Senior Consultant |  17 December 2018

ERP, Microsoft Dynamics, Business Central, Dynamics 365 Business Central, Enteprise Resource Planning


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12

Nov

AI is no longer Artificial Intelligence

Strategic predictions are always an interesting quandary to wrestle with. How far do you back medium-term predictions given today’s technology landscape is dynamic and continually evolving? ... read full post

Posted by:  Brett Gresele , General Manager, Strategic Deals and Alliances |  12 November 2018

Cloud Platform, Digital Transformation, Continuous Service, Gartner, #CXreimagine


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(1 votes)

08

Nov

Realise Continuous Next with Empired’s Continuous Service Evolution

The keynote at this year’s Gartner Symposium introduced Gartner’s next market-forming strategy, Continuous Next . I took a great deal of interest in both the concepts expressed within Continuous Next and the outcomes such a strategy enables. ... read full post

Posted by:  Andrew Burke , Chief Technology Officer, Lifecycle Services |  08 November 2018

Cloud Platform, Digital Transformation, Continuous Service, Gartner


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(4 votes)

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