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13

Sep

Helping you move to Microsoft Dynamics 365 Unified Interface

Microsoft has recently announced that they are deprecating the “Classic Interface” used in the web client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. How does this decision affect you and your users? ... read full post

Posted by:  Monica Chopra , Senior Consultant |  13 September 2019

Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Project Service, Dynamics 365 Sales


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09

Sep

The road to the Modern Workplace – talking through the key issues

Empired was one of the sponsors of the Digital Workplace Summit held last week on a bright and beautiful Sydney day. ... read full post

Posted by:  Chris Dury , Practice Lead, Architecture |  09 September 2019

Digital Transformation, Digital Workplace, Collaboration, Modern Workplace, #workyourwaysecurely


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04

Sep

All Aboard the CDS and Dynamics update train!

In 1869, the completion of the first transcontinental railroad across the United States of America ushered in a long and sustained period of growth and prosperity as American industry got moving on an unprecedented scale. ... read full post

Posted by:  Bruce Edwards , Practice Lead Customer Engagement & Business Central |  04 September 2019

Dynamics 365, Common Data Service


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03

Sep

Inspire: Trust and technology’s inflection point

It was 22 minutes into Brad Smith’s CoreNote presentation at this year's MIcrosoft Inspire and I had a lump in my throat. ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  03 September 2019

Data Analytics, Data Insights, Security, #Inspire, Trust


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28

Aug

Three ways to help you differentiate your customer experience

We’ve all received them – emails pushing products that we are never going to buy because the company sending them has no idea of what we actually need or want. ... read full post

Posted by:  Janine Barron , Principal Digital Strategist |  28 August 2019

Digital Transformation, customer experience, #CXreimagine


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21

Aug

Customer experience: You think you are ready for change? Think again

There’s a predictable arc to stories of companies that have set out to overhaul the experience for their customers but run out of steam or utterly failed to deliver results. The project starts with a burst of enthusiasm, often fuelled by middle managers dealing with complaints from customers passed up the chain by frazzled frontline staff. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  21 August 2019

Digital Transformation, customer experience, #CXreimagine


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21

Aug

From Skype for Business to Teams: are you ready for change?

You may have heard the news last month that Microsoft is set to retire Skype for Business Online. This was hardly surprising – Microsoft has previously touted its Teams collaboration platform as the next paradigm shift for its ‘Teamwork Hub’. But now that we have a firm date for retirement – July 31, 2021, we can work backwards to make sure the transition is smooth and painless for everyone concerned. ... read full post

Posted by:  Lakmal Galappaththi , Practice Lead |  21 August 2019

Collaboration, Microsoft Teams, Teamwork


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20

Aug

‘P2P’ marketing and putting customers first

They are considered the big tech disruptors of the last decade - Netflix, Uber and Amazon, companies that have changed the face of video streaming, transport and shopping respectively. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design, Intergen |  20 August 2019

Digital Transformation, customer experience, #CXreimagine


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15

Aug

Inspire: Reimagining education and the lessons for business

We’ve heard a lot in recent years about the rise of so-called massive open online courses and how technology is changing the face of education. ... read full post

Posted by:  Jo Healey , General Manager Customer Success, Intergen |  15 August 2019

#Inspire


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12

Aug

Customers’ focus: “hocus pocus” features in Dynamics 365 Business Central

It is fair to say that the most significant recent enhancements in the world of Enterprise Resource Planning (ERP) have involved expanding the breadth of what these platforms can do. But even relatively small incremental improvements can make life much easier for people using ERP software every day. ... read full post

Posted by:  Andrew Sknar , Practice Lead, Business Applications – Business Central |  12 August 2019

Dynamics 365, Business Central


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09

Aug

Inspire: Three takeaways from Microsoft’s big partner event

As a regular attendee at Microsoft’s Inspire partner conferences over the years, the 2019 event seemed a lot more spread out. That might have a lot to do with the Las Vegas setting. But it is equally a sign of the growing scale and breadth of Microsoft’s business with its partner community as businesses of all sizes in all industries embark on their digital transformations. ... read full post

Posted by:  Darren Christophersen , General Manager Digital Workplace, Digital, Data & AI |  09 August 2019

#Inspire


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08

Aug

Microsoft CSP explained part III: The small to mid-sized Enterprise Agreement customer

In the 3 rd  part of this  blog series , I’ll cover a specific customer scenario that’s very common in the market today. If you are facing this scenario, I encourage you to read on as this blog will help you to understand the issues involved and navigate this important change in Microsoft policy. ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  08 August 2019

Office 365, Cloud Solution Provider, CSP, Microsoft Licensing, Microsoft Licensing for the cloud


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07

Aug

Microsoft CSP explained part II: Direct vs Indirect Resellers

I’ll kick off this second blog on the topic of Microsoft’s Cloud Service Provider offerings by explaining the differences between a Direct and Indirect Reseller. The reason why they are two categories of CSP Reseller is to allow partners of different skill levels and sizes to be CSP Resellers. ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  07 August 2019

Office 365, Cloud Solution Provider, CSP, Microsoft Licensing, Microsoft Licensing for the cloud


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06

Aug

Microsoft CSP explained part I – flexibility in adopting the cloud

If you’ve worked with Empired or Intergen, you’ll likely know that we are a Microsoft Systems Integrator (SI) and a Microsoft Managed Services Provider (MSP). But you may not be aware that we are also a Microsoft Cloud Solution Provider (CSP). ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  06 August 2019

Office 365, Cloud Solution Provider, CSP, Microsoft Licensing, Microsoft Licensing for the cloud


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05

Aug

Inspire 2019: Clear thinking in the desert heat

The 20,000-seat T-Mobile Arena in Las Vegas is more often given over to Golden Knights ice hockey games and Lynard Skynard concerts than tech fests. But as I settled into my airconditioned seat ready to watch Microsoft CEO Satya Nadella go on stage, there was a sense of anticipation akin to a rock concert. ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  05 August 2019

#Inspire


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