Our Blog

12

Jun

Projects versus products: why your business needs to take a product approach

With most businesses thinking about transformation, much of the conversation revolves around projects. Whether referring to the overall transformation journey or the individual steps along the way, organisations that constantly refer to projects could be setting themselves up for failure without even knowing it. ... read full post

Posted by:  Chris Dury , Practice Lead, Architecture |  12 June 2019

Project Management, Digital Transformation


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11

Jun

Why a picture of your transformation vision is worth 1,000 words

Most people are familiar with the saying that a picture is worth 1,000 words. The reasoning is that it’s possible to convey so much more information visually compared with textually. ... read full post

Posted by:  Chris Dury , Practice Lead, Architecture |  11 June 2019

Digital Transformation


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07

Jun

Reimagining your SharePoint intranet with Office 365

Throughout my SharePoint career, one of the themes that has been a debate amongst consultants and our customers is the question of customisation. ... read full post

Posted by:  Amanda Redgard , Senior Consultant |  07 June 2019

SharePoint, Office 365, Digital Transformation, customer experience, #CXreimagine


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05

Jun

Vision Intelligence On the Edge

The combination of Microsoft and NVIDIA technologies enables Empired to build next-generation computer vision applications that run on the edge computing layer for our clients. Empired is currently demonstrating how video streams ingested by various cameras can be analysed at the edge in real-time. ... read full post

Posted by:  Dr Steve Leven , Head of Advanced Technologies and Transformation |  05 June 2019

Machine Learning, Edge Compute, Intelligent Traffic, Retail Analytics


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23

May

Education NZ improves collaboration and staff engagement

Education New Zealand (ENZ) is a government agency established in 2011 to support the growth of international education and promote New Zealand as a study destination for international students. ENZ’s head office is based in Wellington and has 90 staff members across 21 locations and 16 countries. ... read full post

Posted by:  Dharmistha Patel , Senior Consultant |  23 May 2019

Education, Snap 365


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21

May

Microsoft Dynamics 365 for Customer Engagement and Portals: getting it right

Since the acquisition of the AdxStudio portal solution by Microsoft, clients and vendors alike have been keen to explore the value of portals, and the additional possibilities of having a solution natively integrated with a Microsoft Dynamics 365 for Customer Engagement (Dynamics 365 CE) instance - especially considering that there is a ‘free’ production portal instance available to a high number of existing and new Dynamics 365 customers . ... read full post

Posted by:  Mark Horrocks , Solution Specialist, Dynamics Solutions |  21 May 2019

Dynamics 365, customer experience, #CXreimagine, Customer Engagement, Portals


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14

May

Dynamics 365 Customer Engagement Storage Changes

Microsoft has released its new storage model as part of the April 2019 release notes. For new customers, this means that tenant storage will be split into three storage capacities across instances and shared across the tenant. ... read full post

Posted by:  Tamara Haskins , Solutions Specialist |  14 May 2019

Microsoft Dynamics, Dynamics 365 Customer Engagement


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02

May

Key trends emerging in digital transformation approaches

With more organisations embarking on the first or subsequent stages of their digital transformation journey, it’s interesting to see the trends and patterns that are emerging, especially in the financial services and insurance (FSI) industry. ... read full post

Posted by:  Dr Steve Leven , Head of Advanced Technologies and Transformation |  02 May 2019

Digital Transformation, Finance, FSI, Insurance


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02

May

Whose experience is it anyway?

In a previous blog I talked about some of the myriad challenges in identifying the right experiences that we should be designing. I suggested that understanding that the very human problem of cognitive bias needs to be factored in to our thinking since these biases affect how and what we design.   ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services, Intergen |  02 May 2019

Digital Transformation, customer experience, #CXreimagine


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15

Apr

Back to the roots? Why the traditional marketing principles still apply in the age of CX

There is no doubt that digital technology and changing customer preferences have had a major impact on the way many organisations run their marketing. CMOs have had to re-think and re-evaluate their strategies. To align themselves with the needs and wants of a modern consumer, they now have to find new ways to gain insight into their market. ... read full post

Posted by:  Katerina Thomas , Client Manager |  15 April 2019

customer experience, Customer Centric, Marketing, Data-driven marketing, #CXreimagine


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28

Mar

Getting the right experience right

We seem to be living through a time of changing rules when it comes to Experience. The town crier is walking the streets, ringing a loud and insistent bell and shouting “the old experience is dead, long live the new experience.” ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services, Intergen |  28 March 2019

Digital Transformation, customer experience, #CXreimagine


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27

Mar

Microsoft Teams turns Office 365 inside out

News around Microsoft Teams is flying thick and fast these days, underlining Microsoft’s emphasis and intent on making Teams the primary user experience for pretty much all of Office 365.  ... read full post

Posted by:  Doug Baxter , Solution Specialist |  27 March 2019

Collaboration, Microsoft Teams, Teamwork


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27

Mar

Lessons in digital transformation from the front line: a Q&A with First Gas

We had the privilege of spending time with First Gas recently on two fronts. Firstly, we got the chance to sit down with Gerard Brown, Solutions Manager and Huw Griffiths, Information Services Manager from First Gas and ask them to talk us through their digital transformation journey. Secondly, we got to take the show on the road and talk to the audience at DX2019 about enabling your business to be successful in today’s fast paced world of technology.  ... read full post

Posted by:  Gerard Brown , Solutions Manager, First Gas (Guest Contributor) |  27 March 2019

Digital Transformation, customer experience, #CXreimagine


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(1 votes)

26

Mar

Highlights from the Perth Web Accessibility Camp 2019

The Perth Web Accessibility camp was held on February 12 at VisAbility . With over 100 in attendance, it's a great chance to learn and better understand how disabled people engage with the web and apps, and catch up with other accessibility champions. ... read full post

Posted by:  Michael Bollig , Senior consultant, Digital and Experience Design |  26 March 2019

Accessibility, Design, Inclusive Design, UI, UX


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(1 votes)

25

Mar

Customer experience and advocacy: themes from DX2019

DX2019 is New Zealand’s premier digital summit held in Auckland, exploring the trends, challenges and customer experiences driving digital transformation. The sold-out conference attracts a diverse and senior audience drawn by the fantastic line up of speakers. Richard Brown, Intergen's Head of Digital and Experience Design, shares his key takeaways from the day. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design, Intergen |  25 March 2019

Digital Transformation, customer experience, #CXreimagine


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