Microsoft Dynamics 365 Customer Engagement (formerly CRM)

A powerful relationship management platform that is suited to the requirements of any organisation

Microsoft Dynamics 365 Customer Engagement has a suite of award winning, powerful relationship management capability that is ideally suited to the requirements of any organisation. It provides much of the expected functionality out-of-the-box, but is highly configurable, meaning it can easily cater for the more unique requirements both now and in the future.

Microsoft Dynamics 365 Customer Engagement is a powerful relationship management platform that is suited to the requirements of any organisation

Through more than 400 implementations in New Zealand and 45,000 throughout the world, Microsoft Dynamics 365 Customer Engagement has proven it has the breadth of capability and scalability to meet even the most demanding of business scenarios, delivering compelling Sales, Customer Service, Field Service and Marketing capabilities:

  • Sales - Get your sales force quickly up to speed with the advanced but easy-to-use features of Dynamics 365. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.
  • Customer Service - Transform your customer service into a strategic asset with Dynamics 365 customer service capabilities. With a 360-degree view of the customer, issues can be resolved quickly and handling times reduced, reducing cost and improving customer satisfaction in the simplest or most complex call centre environments.
  • Field Service – If your people need to be out on the road servicing the relationships you have, this is the solution to deliver staff productivity and a great customer experience.  Combine it with advanced scheduling, or integration to sensors attached to the assets and equipment you service, and the new world of a connected seamless customer experience is possible.
  • Marketing - Get a marketing automation solution that is flexible, easy to use, and engineered to fit your business. Transform every customer interaction into a marketing opportunity and harness the undiscovered potential within your customer base. By the using marketing management and automation capabilities, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns. 

Additionally, the underlying Microsoft Dynamics 365 platform allows configuration to create unique applications to be built that leverage the core capabilities of your Customer Engagement solution, while adding organisation-specific capabilities and requirements.

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