Events Summary

Empired regularly hosts events at various locations, as well as attending or sponsoring a range of industry events around the world

If you are interested in receiving updates on future Empired events or for more information or enquiries about our events please email marketing@empired.com

FSI Roundtable Melbourne | 10/04/2019

Join us for lunch to discuss real life stories of digital transformation from Financial Services organisations.

Ryan Engellenner from Bank Australia and Trevor Walter from Catholic Church Insurance will share their experiences, discussing the role Microsoft Dynamics, Data Insights and digital technologies have played in their transformation journeys.

Ryan will discuss how Bank Australia have chosen to iterate through their program of work, beginning with a solution to support their rapidly growing Broker Portfolio followed by the recent implementation of Case Management to support Fraud Management and Customer Complaints.

Trevor will show how through a combination of CRM, Digital, Business Process Automation, Integration and AI solutions, CCI is continually digitally transforming their business to better engage with their clients and expand into new markets.

Kevin Miller, Head of Digital & Experience Design, Empired will share his wide ranging experience that enables him to combine strategy, design and technology together in order to provide innovative, high quality experiences that deliver on business outcomes.

Date:
10 April 2019 - 10 April 2019

Time:
11:30am - 01:30pm

Location:
Melbourne

Gartner Customer Experience & Technologies Summit 2019 | 17/06/2019

Join us at Gartner Customer Experience & Technologies Summit 2019 to discover the tools and best practices you need to deliver real customer-centricity in your digital transformation journey.

Customer experience management is at the top of the Australian CEOs agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of ‘good’ customer service vary greatly between organizations and their customers.

Selecting the right technologies and new business models that deliver seamless customer experience, and effective use of data are critical elements of your end-to-end CX strategy, to gain customer trust and achieve desired business goals.

Date:
17 June 2019 - 18 June 2019

Time:
08:00am - 05:00pm

Location:
Sydney

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