Technical Architect

Melbourne

As a delivery technical architect within our Platform Services team you will perform a pivotal role for our managed service customers.

As a delivery technical architect within our Platform Services team you will perform a pivotal role for our managed service customers. You will embed within a small number of customers, live and breathe their technology portfolios and help guide their evolution. This is a technical, hands-on architecture role so your skills need to be current. 
  
You will have demonstrated ability to build technical road-maps that keep our customers’ environments business aligned, secure and minimise technical debt.  All the while ensuring that proposed solution architectures align to the customer’s organisational goals.  You will have a solid understanding of on-premises infrastructure (networks, routers, switches, firewalls, SANs, servers and operating systems form a part of the solution stack)as well as solid understanding of Microsoft Azure – focus on IaaS but PaaS also advantageous.

You will also need experience in:

  • Experience with Azure, CommVault, NetApp, VMWare, Citrix, and basic networking
  • Written requirements – proven experience in creating IT roadmaps, technology roadmaps, capacity plans, infrastructure overview diagrams, provide formal proposals and quotes
  • Act as an initial go to point for the SDM/AM/PM for new opportunities that require clarification and customer interaction prior to them being formally entered as a proposal request.
  • Be actively engaged with the clients and have an intimate understanding of business goals and issues
  • provide innovation and thought leadership in developing solutions and proposals to address client IT/Business issues
  • Participate in Architecture meetings
  • Make themselves accessible to the delivery teams and the customer as and when required in the pre-sales role.
  • meet face to face with key stakeholders early in the role to form the relationship and be formally recognised as fulfilling this particular role in an ongoing capacity.
  • keep track of active requests for their account, attends regular customer pipeline review meetings and reports statuses as required
  • Be across all requests in the pipeline for their designated account(s), attend regular meetings to discuss the pipeline and follow up issues as required
  • Ensure Committed SLA’s are defined for Proposal and SoW delivery for consistent expectations
  • Ensure that requests are clarified and documented as quickly and accurately as possible so that they can be formally entered into tracking systems, assigned out and then managed effectively
  • Need Client, Senior Management and AM buy-in to utilise this resource in the right manner

  
You are genuine and authentic in your interactions with our customers (internal and external), helping them to make the most of the technology platforms.  You build lasting relationships with customers through the development of high quality and sustainable services.  And most importantly, thinking outside the box.

We look forward to talking to you soon!

Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large sized enterprises to tap into tomorrow’s advantage today.
  
Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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