SOE Engineer


Perth CBD | Initial 6 month contract with a view to permanency | Great team and leadership | Career opportunities | Awesome social calendar

About Empired:

  • With 1,000 professionals across 4 countries, we're a big company with a small feel – we are a welcoming, connected 'family' with a personal approach
  • We provide ongoing support and development for your future career growth
  • We make sure you are connected to your colleagues with the latest technologies
  • Our offices are trendy and modern, with the latest technology and ergonomic equipment
  • We have an awesome social calendar – weekly social gatherings, team sports events
  • We focus on health and well being, including a flexible Work from Home program, sporting teams, discounted health insurance and much more!
  • We have a fantastic reward and recognition program

The Fit:
Our Lifecycle Services team are a dynamic, high-performing, collaborative team - who enjoy the thrill of meeting and exceeding expectations and take pride in delivering value to our clients.  To fit in with us, you will need to align to these values and be a passionate, motivated, and client focused Support Engineer. Your can-do attitude will ensure that customer queries, incidents and requests are handled professionally and within the required time frames.

The Experience:

To be considered for the role you will have:

  • Demonstrated experience in a SOE Engineer role
  • Experience with SOE/MOE deployments - exposure to application packaging, SCCM
  • Knowledge in Application Whitelisting
  • Experience in MS Azure
  • Enterprise level technical support and customer oriented service experience
  • Experience troubleshooting desktops, laptops and tablets running a Windows 10 OS
  • Experience working with and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business)
  • Experience troubleshooting printers and print servers
  • MCITP/MCTS and/or relevant technical qualifications highly regarded
  • Ability to work with composure and professionalism when dealing with multiple demands
  • Ability to work autonomously and use initiative when present at customer sites
  • Responding to logged cases and monitoring events
  • Assist users
  • Ensure cases are updated as per SLAs
  • Follow and comply with all change management policy and procedures
  • Retaining ownership of customer issues until resolved or escalated

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