Service Desk Engineer

Perth

Shift role- 4 days / 12 hours per day. Permanent opportunity.

The Role:
An exciting permanent opportunity has arisen in Empired’s busy Service Desk environment, based in Perth CBD.  As a Service Desk Engineer you will act as the customer's single point of contact and your primary responsibility will be to log and resolve all IT incidents in accordance with customers SLA's.  This is a shift based role, working twelve hour days (6am - 6pm OR 6pm- 6am) across four days.

Success in this role looks like:

  • Satisfied customers for each and every transaction
  • Identified ways to make the customer experience better (continuous service improvement)
  • Good collaboration with team members both within the team as with L2/3 support teams
  • All cases are conform with the operating standards, not triggering queue management escalations

The Experience:

• Experience working with computers. Ideally 1 to 2 years in a support capacity
• Experience in a high volume customer service centre (telephone and email resolution)
• Good knowledge of Microsoft office products and related technology (be able to assist end users)
• Some technical knowledge is desirable but not essential
• Excellent written and verbal communication skills
• Customer focused
• Available to work the roster


Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large sized enterprises to tap into tomorrow’s advantage today.
  
Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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