Service Desk Engineer


Permanent position with Empired working with some great customers and a fantastic team.

  • Permanent Role
  • 4 Days On - 4 Days Off
  • Competitive Salary+ Shift Allowance

Empired is looking for an experienced Service Desk Engineer available to commence in January 2019 to complement our fast growing service desk team in Perth.

As a service desk engineer, you will play a vital role in the delivery of IT support to our clients. Your can-do attitude will ensure that customer queries, incidents and requests are handled professionally and within the required timeframes. These roles are fantastic opportunities for career growth and development as you will at times be working across our NOC delivery centre.

Your passion for providing quality customer service and a desire to learn more in order to continually improve will you see you well positioned to build a career in a continually growing organisation. Sound experience within an IT customer service environment is essential.  

This is a permanent SHIFT position.  You will be required to work 4 days on (2 days and 2 nights) with 4 days off to follow. 

As the customer's single point of contact into IT service support, your primary responsibility is the logging, resolution and escalation of all IT incidents in accordance with customers SLA's and with a high level of customer service.

This role requires you to undertake the following:

  • Assist customers with issues relating to our supported software and IT platforms.
  • Answer Service Desk phones in a courteous and professional manner.
  • Follow documented procedures for the resolution and escalation of all incidents.
  • Provide first and second level call resolution support.
  • Work in accordance with the Service Desk Rosters.
  • Participate in the preparation of procedure manuals and documentation.
  • Willingness to learn with a focus on self-improvement, with a high degree of team orientation

To register your interest please apply online today.

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