Senior Functional Consultant - Dynamics 365 Customer Engagement (CRM)


Melbourne CBD | Perm role | Microsoft Gold Partner & Dynamics Inner Circle 2018/19 | 10x MVPs | Fun, social culture | Flexible working

About Empired:
  • An international IT solutions provider with 1,000 professionals across 4 countries. We're a big company with a small feel – we are a welcoming, connected 'family' with a personal approach
  • Microsoft Gold Partner (10+ MVPs), Deloitte Technology Fast 50, Westpac 2018 Business of Tomorrow
  • We are in the top 1% of Dynamics Partners worldwide, recognised by being appointed to 2018/2019 Microsoft Dynamics Inner Circle
  • We provide ongoing support and development for your future career growth
  • We focus on health and wellbeing, including a flexible hours and Work from Home program, sporting teams, discounted health insurance and much more!
The Role:

As a Functional Consultant you will work closely with clients to understand their business processes and key objectives to design and consult on solutions within Dynamics 365 Customer Engagement. You will take ownership of the implementation, configuration and delivery of Dynamics projects (including analysing, defining and documenting business requirements; undertaking solution configuration; conduct solutions demos and pre-sales presentations; provide client support and relationship management as required)


The Experience:

You will have a solid understanding of the Microsoft technology stack, be competent in the configuration and development of both the current (D365 Customer Engagement) and recent Dynamics CRM releases. Additionally, you will be able to demonstrate experience in working directly with clients to scope and analyse complex business requirements and delivering solutions to meet their outcomes.
  • Consulting and implementation experience, along with strong business analysis skills. 
  • Strong CRM knowledge (Dynamics preferred however will consider Salesforce or other CRM system knowledge)
  • Outstanding communication, negotiation and influencing skills
Apply now for your chance to be a part of our journey!

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