Principal Consultant (Lead Digital Strategist)


About Empired:

  • With 1,000 professionals across 4 countries, we're a big company with a small feel – we are a welcoming, connected 'family' with a personal approach
  • We provide ongoing support and development for your future career growth
  • We make sure you are connected to your colleagues with the latest technologies
  • Our offices are trendy and modern, with the latest technology and ergonomic equipment
  • We have an awesome social calendar – weekly social gatherings, team sports events
  • We focus on health and wellbeing, including a flexible Work from Home program, fresh fruit, sporting teams, discounted health insurance and much more!
  • We have a fantastic reward and recognition program
  • We’re ASX listed -  be rewarded and share in our success with our Employee Share Plans
  • We’re a Microsoft Gold Partner!
  • Deloitte Technology Fast 50 two years running!
  • With 10+ MVPs you’ll learn and work with the industry's brightest leaders

The Role:

The Digital and Experience Design practice are looking for an experienced, highly motivated and passionate Lead Strategist to work across a wide range of enterprise clients and industries to lead the day to day and longer term strategic thinking and drive the transformation of their customer experience.


Our strategists:

  • Lead the day to day and longer term strategic thinking on key accounts
  • Are the experts in strategy and customer experience and are passionate about delivering superior customer experiences
  • Define and drive strategy and CX process and best practices within the practice
  • Build great working relationships with clients and key stakeholders
  • Love to use creative and fun user research methods to gain critical insights into customer needs, goals and pain points
  • Deliver thought leadership on strategy and experience design, including educating clients and internal team members on the "why"
  • Lead and drive pre-sales activities, including leading strategic pitches for new business and shaping transformational Digital and Experience Design engagements
  • Experienced in choosing the right tools and activities for the job at hand, e.g. user research, customer journey mapping, personas, service blueprints, roadmaps, sitemaps, sketches, interactive wireframes and prototypes etc.
  • Can confidentially facilitate and conduct workshops and interviews with customers, key business stakeholders and executives
  • Create a positive team environment and champion strategy and experience design by building commitment and support across all practices within Empired
  • Encourage and lead cross practice collaboration on pitches and strategic accounts
  • Are up to date with technical innovation and emerging platforms and technologies

The Experience:

  • 3 years of strategic experience with the understanding of both the consultancy and the agency environment
  • Track record of successfully delivering strategic transformation work for clients with demonstrated results and effectiveness.
  • Experience in analysing research and data and identifying customer experience-focused insights
  • Experienced executing on Customer Experience engagements, including performing user research, customer journey mapping, persona creation and service design.
  • Excellent User Experience skills, with the ability to create sitemaps, interactive wireframes and user journeys.
  • Ability to prepare for and lead workshops with clients, key stakeholders and users
  • Ability to run thorough usability testing during the design and implementation phases of a project
  • Excellent knowledge of UX/CX industry best practices
  • Great knowledge using UX tools like Axure or UxPin.
  • Great understanding of browsers and device capability and limitations
  • Experience delivering solutions on CMS platforms like Episerver and Sitecore
  • Experience delivering ecommerce solutions for clients
  • Experience working within an Agile environment
  • Relevant tertiary qualifications and / or industry certification and experience.

Apply now for your chance to be part of our journey!

To Apply

We really want to hear from you, even if it’s just to ask some questions about the job or to have a chat in confidence. Email Rachael, our Senior Recruitment Specialist at  

If you are ready to apply, that is great! we’d love to hear from you today! Please click HERE to apply, NOT the “apply now” button below! We will get back to you in writing within 14 days




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