Pre-Sales Architect


Permanent key role in our Melbourne office for an experienced Pre-Sales Architect.

As a presales solution architect within our Lifecycle Services team you will perform a key solution development and technical consulting role that is pivotal in supporting Empired’s acquisition of new business. The work you will be doing will focus on helping Empired secure new business, via RFP or similar, and organic growth via scoping of project services within our customer base.

The Lifecycle Services pre-sales team within Empired focusses on working with our sales team to develop and win multi-year managed service deals; and helping new, and existing, customers to understand the potential that enterprise or platform modernisation can bring and delivering scoped, cost proposals to help them achieve that potential.  We also work to leverage our know-how and project work to create repeatable solution accelerators to help shortcut our customer’s time to value.

With the rest of the Lifecycle Services team, your primary focus will see you working closely with our sales team to meet with customers to understand their requirements, design solutions, develop proposals and respond to RFP in a way that delights and inspires. Upon winning the proposal, you will enable our transition and delivery teams to ensure that any proposed solution is well understood and that our vision and solution is implemented as intended.
Success looks like:

  • You’re a self-starter and able to progress the development of a solution, and its corresponding proposal and pricing, using the skills you’ve developed in your career to date;
  • You’ll have a solid, broad technical background across the spectrum of IT;
  • Traditional data centre-focussed infrastructure and applications Platform and consumption-based IT and services, with a focus on Microsoft technologies (Azure, Microsoft 365)The transformation from the former to the latter
  • You’ll have a background in the scoping and design of managed service deals or more complex IT projects;
  • You’ll have pragmatic, real world experience of what works well and what doesn’t. Practical experience is great, it is quite OK to have to have worked your way up from the help desk;
  • You’ll have solid commercial acumen and experience so that not only can you design a great solution but also price it. An understanding of both FTE-based and unit-based commercial models is required.
  • You’ll have a way with words, both verbally and in written form. We often need to convey quite complicated concepts in a way that does not distance our customers from our solution. 

This role will involve time dedicated to responding to Requests for Price (RFP), Request for Information (RFI) and similar. Therefore, you will need to draw upon your experience of what works, be able to read the explicit requirements and infer the informal requirements as you craft a solution to meet, and hopefully exceed, the customer’s expectation. You will need to follow this through with customer presentations where you’ll be able to convey the realised benefits, the service delivered and value proposition of Empired’s solution.
At Empired, we are very clear in our strategic intent and mission for our customers and we’re extremely focused on how these goals and plans will translate to the delivery of value as they undertake the next phase of their IT journeys with us.  A modern managed service provider like Empired enables more than ‘run and maintain’. A modern services provider has an adaptable resourcing model to provide targeted value at any point of the lifecycle of an IT application portfolio, platform or system. We believe that Empired plays a role in these journeys as a trusted, single partner who can provide an exceptional run and maintain capability coupled with proven transformational prowess. This is our goal. We use our initiative and innovation alongside an amazing client experience to achieve this goal. In everything we do, and in every project or managed service we undertake, we are helping our customers to achieve Tomorrow’s Advantage, Today.
Sound like you?  Please apply online today

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