Desktop Management Engineer


Permanent role! CBD location.

Who are we?
Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large sized enterprises to tap into tomorrow’s advantage today.
Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

The opportunity
Empired's Platform team are looking for a passionate, talented Desktop Management Engineer to join a successful practice. You'll be working within a varied, complex role with one of Empired's valued customers, working with an accomplished team in a collaborative atmosphere. You will provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and Investigate, diagnose and resolve hardware and software faults related to end-user devices.

What would we like to see from you?
Demonstrated experience:
• Providing enterprise level technical support and customer oriented service experience
• Troubleshooting desktops, laptops and tablets running a Windows OS (Win 7, 8.1 and/or 10)
• Working with and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business)
• Troubleshooting printers and print servers
• ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded
• Ability to work with composure and professionalism when dealing with multiple demands.
Keen? Apply online now and we will take it from there!

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