Desktop Management Engineer

Perth

Empired seeks an awesome Desktop Management Engineer to join our Platforms team!

Who are we?
Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large-sized enterprises to tap into tomorrow’s advantage today.
  
Empired helps organisations across Australasia to transform, thrive, and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity, and achieve competitive advantage.

The opportunity
Empired's Platform team is looking for a passionate, talented Desktop Management Engineer to join a successful practice. You'll be working within a varied, complex role with one of Empired's valued customers, working with an accomplished team in a collaborative atmosphere. You will provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and Investigate, diagnose and resolve hardware and software faults related to end-user devices.

What would we like to see from you?
  
Demonstrated experience:
  • Providing enterprise-level technical support and customer-oriented service experience
  • Troubleshooting desktops, laptops, and tablets running a Windows OS (Win 7, 8.1 and/or 10)
  • Proven experience administering and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business) along with Citrix VDI and Active Directory are essential
  • Knowledge of Microsoft Server OS and Networks are desirable.
  • Troubleshooting printers and print servers
  • ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded
  • Ability to work with composure and professionalism when dealing with multiple demands.  
Keen? Apply online now and we will take it from there!

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