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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, Customer Relationship Management, Digital Transformation, AI, customer experience, Artificial Intelligence, #CXreimagine


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02

Aug

Dynamics 365: Not just a bunch of new SKUs

At the recent World Partners Conference (WPC) conference, Microsoft announced the upcoming release of  Dynamics 365 . Much like their other announcements lately, they’ve managed to keep this very quiet, and it just goes to show how Microsoft of 2016 is a very different company: innovative and disruptive. But most importantly they are listening to their customer and responding with new products that will make a real difference. ... read full post

Posted by:  Brock Sperryn , Client Executive |  02 August 2016

CRM, Microsoft Dynamics CRM, Microsoft Dynamics, Customer Relationship Management


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