Our Blog



Where did my customers go, and will they be back?

There is no doubt recent world events have disrupted our lives both domestically and professionally; travel has changed, as have the places we frequent and in many cases the way in which we interact with external parties will never be the same. ... read full post

Posted by:  Stewart Gibbs , Practice Manager, Business Applications, Intergen |  18 June 2020

CRM, Customer Relationship Management, #ReimagineWork

(0 votes)



The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, Customer Relationship Management, Digital Transformation, AI, customer experience, Artificial Intelligence, #CXreimagine, #datareimagine, #AIReimagine

(1 votes)



Dynamics 365: Not just a bunch of new SKUs

At the recent World Partners Conference (WPC) conference, Microsoft announced the upcoming release of  Dynamics 365 . Much like their other announcements lately, they’ve managed to keep this very quiet, and it just goes to show how Microsoft of 2016 is a very different company: innovative and disruptive. But most importantly they are listening to their customer and responding with new products that will make a real difference. ... read full post

Posted by:  Brock Sperryn , Client Executive |  02 August 2016

CRM, Microsoft Dynamics CRM, Microsoft Dynamics, Customer Relationship Management

(1 votes)

Top Rated Posts

Blog archive

Stay up to date with all insights from the Empired blog