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19

Sep

Harnessing data – the difference between steaming spaghetti and cold noodles

It’s hard to imagine a more data-driven company than Uber Eats, the food delivery company founded by the ride-hailing company that has spectacularly disrupted the taxi industry. ... read full post

Posted by:  Adele Marshall , Practice Lead, Intergen |  19 September 2019

Power BI, Data Analytics, Data Intelligence, AI, Artificial Intelligence, #datareimagine, #AIReimagine


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20

Sep

Business insights from the barista

What happens when you combine a data-loving tech company with a barista sponsorship at a marketing leaders’ summit? Beautifully-presented, interactive, Power BI visuals of coffee drinking delegates of course!  ... read full post

Posted by:  Zara Baker , Consultant, Intergen |  20 September 2019

Power BI, Data Analytics, Data Intelligence, AI, Artificial Intelligence, #datareimagine, #AIReimagine


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02

Sep

Meet Intergen’s new Data and AI National Practice Lead – Adele Marshall

Following 20 years working in data, business intelligence and analytics at the likes of Woolworths, Southern Cross, Sovereign and Vodafone, Adele Marshall is now bringing her considerable experience to businesses large and small as Intergen’s data and AI national practice lead. ... read full post

Posted by:  Adele Marshall , Practice Lead, Intergen |  02 September 2019

Power BI, Data Analytics, Data Intelligence, AI, Artificial Intelligence, #datareimagine, #AIReimagine


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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, Customer Relationship Management, Digital Transformation, AI, customer experience, Artificial Intelligence, #CXreimagine, #datareimagine, #AIReimagine


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02

Nov

Past, present and future - now

Last week I was fortunate to attend the Future Now Conference; Microsoft's premier AI event for partners, business leaders and implementers.  Immediately upon entry it was clear we were going to see some great and life-changing innovations from the clever customer and partner ecosystem – and we were not disappointed. ... read full post

Posted by:  Bryce Saunders , Senior Consultant |  02 November 2018

AI, AR, Artificial Intelligence, Augmented Reality, HoloLens, Virtual Reality, VR, #CXreimagine, #datareimagine, #AIReimagine


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14

Aug

Making your AI business case too big to fail (Part 2)

In part one we talked about your bot preparation; where it will live, what its capabilities will be and choosing a platform to build it on – now let’s design it. The main thing you’re designing is the conversation. These fundamentals will give your bot a good start in life but remember, to grow it needs to constantly learn and evolve. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  14 August 2018

AI, bot, customer experience, Artificial Intelligence, #CXreimagine, #datareimagine, #AIReimagine


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14

Aug

Making your AI business case too big to fail (Part 1)

You’ve bribed the boss, sweet-talked the CFO and whipped the tech-heads into a frenzy. Congratulations! You got your AI project off the ground. Now what do you do? ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  14 August 2018

AI, bot, customer experience, Artificial Intelligence, #CXreimagine, #datareimagine, #AIReimagine


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03

Jul

You don't need a bot!

AI and bots are two of the hottest buzzwords in tech at the moment. It seems like every week you meet someone with a great story about how AI transformed their business and they’re completely disrupting the market. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  03 July 2018

AI, bot, customer experience, Artificial Intelligence, #CXreimagine, #datareimagine, #AIReimagine


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21

Aug

How to get started with Predictive Analytics

Recently predictive and especially prescriptive analytics started to receive a lot of press and attention. While predictive analytics has been around for decades, the latest technology advances have made the technical aspect of implementing predictive analytics much easier.  ... read full post

Posted by:  Anna Tarasoff , Data Insights Manager, Data Insights, Intergen |  21 August 2017

Power BI, Data Analytics, Digital Transformation, Data Intelligence, #datareimagine, Less Busyness More Business, #AIReimagine


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