With the sensitivity surrounding patients’ personal data, the customer needs dictated that the VSS must include exceptionally strong security features.
The information is stored in a protected environment built by Empired. The Protected certification is defined by the Australian Signals Directorate and includes biometrics security features, auditing and logging. The information is stored in a physical, local data centre and personnel controls are in place to ensure patient privacy.
Colin Frick said, “This level of guaranteed security has dramatically increased the number of patients willing to opt-in to the system since they know that their details will be anonymised for reporting processes. This confidence in the security of the system was instrumental in its uptake and success.”
Value to the public and to governments The VSS delivers value to the public and to governments by identifying issues with vaccine batches sooner, reducing the potential for contaminated vaccines from being administered broadly.
This improves public safety through the twin outcomes of safer vaccines and an increased public awareness of the safety of vaccines, leading more people to vaccinate their children and increasing ‘herd immunity’.
Colin Frick said, “Previously reporting on immunisation reactions was manual, requiring vast amounts of people power to proactively telephone and follow up a sample of patients.
"The automation delivered by this solution lets every single patient be followed up, making it more likely that adverse reactions will be reported.
“Additionally, the speed of delivery means that more comprehensive reporting on immunisation reactions is possible. Previously people may have neglected to report minor reactions because they forgot about them or didn’t consider them significant at the time. Now, because the SMS is received 24 hours after the immunisation, when any reactions are likely to be most apparent, people are more likely to report reactions as minor as redness or swelling at the injection site.”
This information adds to the comprehensive picture of immunisation reactions being developed by researchers and lets them discover things that can make vaccines even safer or more effective. Additionally, location-based reporting means that it can become obvious if there is an issue with the way in which a particular provider administers the injection, which can potentially be rectified with training.
Colin Frick said, “Currently the solution is being used to track reactions to the flu vaccine but it can potentially be used to track reactions to all vaccines around the country.
“The VSS uses an elegantly-simple yet sophisticated solution to dramatically improve the comprehensiveness and efficiency of adverse-reaction reporting for immunisations. The mobile functionality combined with strong security has resulted in high uptake of the system, leading to more reliable statistics and a clear picture of the effects of vaccinations in people.
“This solution has the potential to save lives and improve vaccination outcomes for Australians everywhere by speeding up and automating the reporting process.”
“Improvement Foundation is quickly becoming recognised as an information technology leader in primary health care within Australia. Empired has been with us from the beginning, partnering with us to create technology based solutions for our clients that improve their efficiency while achieving project and organisation goals.”